FAQ
Frequently Asked Questions (FAQ)
At goshabby.com, we want your shopping experience to be as smooth as possible. Below are answers to some of the most commonly asked questions. If you need further assistance, feel free to contact us!
1. What products do you sell?
We offer a wide range of products, including electronics, fashion, home & kitchen essentials, health & beauty products, toys & games, and sports & outdoor gear. We pride ourselves on providing high-quality items at great prices.
2. How can I place an order?
To place an order, simply browse our store, select the items you'd like to purchase, and click "Add to Cart." When you're ready, go to your cart and proceed to checkout. Follow the prompts to enter your shipping information and make payment.
3. What payment methods do you accept?
We accept a variety of payment methods, including:
Credit/Debit cards (Visa, MasterCard, American Express)
PayPal
Apple Pay
Google Pay
4. Do you offer free shipping?
Yes! We offer free shipping on all orders over £30 within the UK. For orders under £30, standard shipping rates apply.
5. How long will it take to receive my order?
Shipping times vary based on your location and shipping method. Most UK orders are processed and shipped within 2-4 business days. You will receive a tracking number once your order is dispatched, so you can follow its progress.
6. Can I change or cancel my order?
We aim to process orders as quickly as possible. If you need to make changes or cancel an order, please contact our customer service team immediately. We may not be able to accommodate changes once the order has been processed or shipped.
7. How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order’s status directly on the shipping carrier’s website (e.g., Royal Mail, Evri).
8. What should I do if I receive a damaged or faulty item?
If your item arrives damaged or is faulty, please contact us within 7 days of receiving your order. We'll arrange for a replacement or refund. Please include photos of the damage or fault to help us process your request quickly.
9. Do you accept returns or exchanges?
Yes, we offer a 30-day return policy on most items. To be eligible for a return, the item must be in its original condition, unworn, and with all tags attached. Please visit our Returns & Refund Policy page for full details on how to return an item.
10. Do you ship internationally?
Currently, we only offer shipping within the UK. However, we are looking into expanding to international markets, so stay tuned for future updates.
11. How can I contact customer service?
If you have any questions or need assistance, you can reach our customer service team by:
Email: support@goshabby.com
Phone: 07311370373
Contact Form: Available on our Contact Us page
We aim to respond to all inquiries within 1-2 business days.
12. How can I stay updated on new products and promotions?
Sign up for our newsletter to receive exclusive offers, product updates, and the latest news from goshabby.com. You can also follow us on our social media platforms for real-time updates!
If you didn’t find the answer you were looking for, please don’t hesitate to contact us directly. We're happy to help!